Refunds
Refund policy
Updated 16 October 2026
Monthly billing
Plans are billed monthly in advance in USD through Paddle or in EGP through Paymob. The amount is the price shown on the pricing page when you subscribe, plus any tax the provider adds.
Cancellation
Cancel any time from Plan & Usage in the dashboard. Cancellation is confirmed there and stops the next renewal. You keep the plan until the end of the period you already paid for. We do not refund unused days in that period, except in the cases below or where the law requires a refund.
First charge
If you cancel within 14 days of the first charge for a plan, and the organization has used 20 or fewer assistant conversations in that period, we refund that charge. Later renewals are not covered by this window.
Billing mistakes
A duplicate charge, or a charge that does not match the price you accepted, is refunded. An optional 50% retention discount, if you accept it, applies only to the next two billing periods. The regular price resumes after that, and that return to the regular price is not a billing mistake.
How to ask
Email billing@picofinds.com from the account email. Include the organization name and the charge date. We reply within 10 business days. Approved refunds go back to the original payment method through Paddle or Paymob.
Your legal rights
Nothing here removes rights you have under the law where you live, including a cooling-off right that cannot be waived.